Privacy Policy

Last Updated: 9 June 2026

INTRODUCTION

Exito Sports Tech LLP ("Company", "Playbhoomi", "we", "our", or "us") operates the Playbhoomi mobile application, website, and related services (collectively, the "Platform").

This Privacy Policy describes how we collect, use, disclose, process, store, and protect your personal information when you access or use the Platform. We are committed to protecting your privacy and processing your personal data responsibly in accordance with the Digital Personal Data Protection Act, 2023.

1. INFORMATION WE COLLECT

1.1 Information You Provide Directly

When you create an account or use the Platform, we may collect:

  • Full name and mobile number
  • Email address and profile information
  • Emergency contact information
  • Booking preferences and feedback

1.2 Booking Information

When you make bookings, we may collect venue selected, booking dates, sport type, and booking history.

1.3 Payment Information

Payments are processed through authorized third-party payment processors including Razorpay. We do not store complete debit card, credit card, UPI PIN, CVV, or net banking credentials. Such information is collected and processed directly by payment processors.

1.4 Device Information

We may automatically collect device type, operating system, device identifiers, app version, and crash logs.

1.5 Location Information

Playbhoomi may request access to your location to display nearby venues and improve search results. Location permissions are optional and may be disabled through device settings.

2. INFORMATION COLLECTED THROUGH THIRD-PARTY SERVICES

Playbhoomi uses third-party technologies including Firebase Authentication, Razorpay Payment Gateway, and cloud infrastructure providers.

3. PURPOSES OF PROCESSING

We process personal information for:

  • Account management and user authentication
  • Processing bookings and reservations
  • Customer support and issue resolution
  • Payment processing and fraud prevention
  • Platform improvement and analytics
  • Legal compliance and security investigations

4. LEGAL BASIS FOR PROCESSING

We process personal information based on:

  • Your consent
  • Performance of contractual obligations
  • Compliance with legal obligations
  • Legitimate business interests
  • Protection against fraud and abuse

5. INFORMATION SHARING

We do not sell personal information. We may share information with venue partners (name, mobile number, booking details), service providers (payment processors, analytics providers), legal authorities (to comply with laws or legal requests), and in corporate transactions (mergers, acquisitions).

6. DATA RETENTION

We retain information only as long as reasonably necessary for service delivery, legal compliance, fraud prevention, and accounting requirements. Certain booking, transaction, and financial records may be retained after account deletion where required by law.

7. ACCOUNT DELETION

Users may request account deletion by contacting us. Upon deletion request, access to the account may be terminated and personal information may be removed or anonymized where legally permissible.

8. SECURITY

We implement reasonable technical, organizational, and administrative safeguards designed to protect information against unauthorized access, loss, alteration, disclosure, and misuse. However, no security system is completely secure.

9. CHILDREN AND MINORS

Playbhoomi may be used by individuals under 18 years of age only with the involvement, supervision, and consent of a parent or legal guardian. Parents and guardians are responsible for monitoring the activities of minors using the Platform.

10. COOKIES AND SIMILAR TECHNOLOGIES

Playbhoomi and its service providers may use cookies, device identifiers, and analytics technologies to improve user experience, maintain security, measure performance, and personalize content.

11. YOUR RIGHTS

Subject to applicable laws, you may have rights to:

  • Access personal information
  • Correct inaccurate information
  • Request deletion
  • Withdraw consent
  • Request grievance resolution

12. GRIEVANCE REDRESSAL

If you have concerns regarding privacy or data processing, please contact us at contact@playbhoomi.com. We will make reasonable efforts to address concerns in accordance with applicable laws.

CONTACT US

Exito Sports Tech LLP
Email: contact@playbhoomi.com
Website: https://exitosportstech.com/

For privacy-related questions or requests, please contact us.

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